What will be the cost of shipping any product?
Shipping is totally free of cost for orders above Rs. 20,000. For all orders under Rs 20,000, there will be a delivery charge of Rs 99.
What is your general shipping policy?
We deliver to all registered addresses in our country. We request our customers to provide proper detailed addresses along with their pin code of the location. Our courier agents are directed to take the sign confirmation from the customers
How do I track my order?
As you place your order, an email has been sent as a confirmation of placing the order. The email contains all the necessary details to track your order, including the tracking number and the link. You can also check the same on the order page by logging in to your account on our website. It may take some time to show you tracking details.
How can I change my delivery address after placing the order?
You cannot change the address once the order has been shipped. However, you can request the change within 24 hours of placing your address.
What will be the consequences if the delivery address is not correct?
Please check your provided details twice before placing an order. In case of any incorrect information, the product will not be able to reach its destination. We are not answerable to any of these conditions. In case of shipping the same order, customers have to pay extra shipping charges.
How much time will it take to deliver the order?
As soon as the order is placed, an email and a message on your contact number has been sent to you from our end. The message will contain all the necessary details including delivery time.
The time of the delivery will depend upon the availability of the item, the distance and a few more factors.
What can I do if my order dispatch is delayed?
We try our best to serve our customers with our best efforts and try to deliver products within the estimated delivery times. If the order is not delivered to you by the expected time, please write to us at contact@kiswahislamicstore.com and we try our best to solve the issue.
Are there any extra charges or taxes applied to my order?
Customers are responsible for any kind of VAT or Custom duty fees applied by our country.
What is the shipping address and billing address?
Shipping address is the place where order has to be shipped and billing address is known where the customer receives the bill
How can I cancel my order?
After the payment procedure, we start the process of delivery. It takes a few days to take the item to your place. If you want to cancel the order for any reason, you can simply call us or email us within 24 hours of placing the order. Before shipping, the whole amount will be refunded within a period of 3-4 working days.